On April 9, 2017, passengers of United Airlines Flight 3411 watched as aviation officers dragged out a fellow passenger, Dr. David Dao. He was one of the individuals involuntarily bumped off the plane after United Airlines overbooked its flight. Ripped from his seat by law enforcement officers, Dr. Dao was knocked unconscious– his glasses falling off his face, and his body dragged by the arms down the aisle, leaving a trail of blood and bodily fluids in his wake. If that wasn’t shocking enough, it was what occurred afterward that continued to shock the entire world. Tune in to Episode 35 of The Great Fail, for the public relations nightmare that was United Airlines Flight 3411.

Episode Sources:

United Airlines faces backlash after dragging man from plane

United Airlines Flight 3411: A Customer Service Meltdown

The Aftermath of United Airlines Flight 3411

Backlash erupts after United passenger gets yanked off overbooked flight

A year after the infamous United dragging incident, has anything changed for airline travelers?

United Flight 3411: A moment-by-moment timeline

What United Airlines must do after PR nightmare to win back customer

United Airlines shows how to make a PR crisis a total disaster

Munoz, on United Express flight 3411

Special Guest:

Emily Powell is a creative producer and writer for live performance and video production. She holds a master’s degree in theology and uses this training as she works with non-profit organizations, churches and ministries providing powerful spoken-word performances for herself or others.

Emily was seated next to Dr. David Dao on Flight 3411.